Privacy Policy

Last updated: 7 July 2025

This privacy policy outlines how we collect, use, and protect your personal information when you use our website.

1. Information We Collect

a. Contact Form Submissions

If you submit an enquiry through our contact form, we collect the personal information you provide — typically your name, email address, phone number, and message. This information is used solely to respond to your enquiry.

b. Analytics

We use Google Analytics to collect anonymised usage data, such as page views, device type, browser version, and general geographic location (e.g. city-level). This helps us understand how our website is used and improve its performance. No personally identifiable information is collected via analytics.

2. How We Use Your Information

  • To respond to messages or enquiries submitted through the website.

  • To analyse website usage and improve functionality and user experience.

3. Data Sharing

We do not sell, rent, or trade your personal information.

We may share data with trusted third-party services (such as Google Analytics) that help us operate and improve the site. These providers are only permitted to process data on our behalf and under strict confidentiality agreements.

4. Data Retention

  • Contact form submissions may be retained for administrative purposes, but will not be used for marketing without your consent.

  • Analytics data is stored in accordance with Google’s retention policies.

5. Your Rights

Under applicable data protection laws (such as GDPR), you have the right to:

  • Request access to the personal data we hold about you.

  • Request correction or deletion of that data.

  • Object to or restrict certain types of data processing.

To exercise any of these rights, please contact us at sales@glenwoodhomes.co.uk.

6. Cookies

Our site may use cookies for basic functionality and analytics purposes. You can control or disable cookies through your browser settings.

7. Changes to This Policy

We may update this privacy policy from time to time. The latest version will always be available on this page, with the “last updated” date clearly shown.